ISO Quality Management System (9001:2008)


ISO 9001: 2008 is an international standard related to quality management system, applicable to any organization from all types of business sectors and activities. ISO 9001:2008 is based on eight quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve your organizational performance:
  • Customer focus: organizations depends on their customers, and therefore need to shape activities around the fulfillment of market need
  • Leadership: is needed to provide unity of purpose and direction
  • Involvement of people: creates an environment where people become fully involved in achieving the organization's objectives
  • Process approach: to achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs of another
  • System approach to management: the effectiveness and efficiency of the organization depends on a systemized approach to work activities
  • Continual improvement: adopting this as a part of everyday culture is a key objective for an organization
  • Fact based decision-making: effective decisions are based on the logical and intuitive analysis of data and factual information
  • Mutually beneficial supplier relationships: such relationships will enhance theability to create value.
BENEFITS OF ISO 9001:2008
  • Involves Top management in the improvement of the Quality management System Facilitates the organization to become a customer-focused organization.
  • Ensures sustained customer satisfaction by producing, delivering services and providing support functions that meet customer's needs and expectations.
  • Increases the effectiveness and efficiency of the organization through continual improvement in systems and products /services quality.

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